Salon Policies

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Before your First Grooming Appointment 

Vaccination Records

The Paw Spa requires, for the safety of our staff and the other pets in our care, pets to be up-to-date on vaccinations. We prefer them to be emailed to laureen@thepawspa.pet before your 1st visit and yearly updates. If your appointment is on a weekend please ensure your Veterinarian is open should we need to call and confirm your pets vaccinations to avoid a $25 cancellation fee. Rabies and distemper are both Zoonotic disease meaning humans can get them from animals. For the safety of the other pets in our care &  the health of our staff, we will turn away any pet that doesn’t have these vaccines or titers up-to-date. Pets MUST wait 2 days after vaccinations are given before they can be groomed. Most pets don’t feel well after a vaccination or pain in the injection site and we want to make sure they have time to recover so that their experience with us is always fun and enjoyable.

We also accept Titer testing if it is current within three years and must be emailed on letter head from your veterinarian. If your pet can no longer receive vaccinations we require a letter from your veterinarian stating that your pet is not able to be vaccinated due to medical reasons.

• Dog Vaccinations REQUIRED: Rabies, DHPP, and Bordatella & Canine influenza
• Cat Vaccinations REQUIRED: Rabies, FVRCP

Arriving at The Paw Spa

• Always arrive a few minutes early to allow your dog to "take care of business" before entering the salon so it doesn’t do it in the lobby or in the bath.
• Please be conscientious of the groomer's time and be on time for your appointment. If you are more then 10 minutes late for your appointment you will be asked to reschedule and a $25 cancellation will apply.
• All dogs must be leashed and remain leashed and under owners control while in the lobby. Cats must be in carriers for the safety of the cat while in our lobby.

Additional charges during grooming

• Flea removal: If you are aware of your pet that has a flea problem let us know when checking in so we may isolate it from our pets. There will be a $15 fee for flea shampoo.
• Dematting/Matted: If your pet has mats that we can brush out we will be happy to do so at the rate of $1.00/ min ($60/ hour) on top of the grooming price. Some pets may have mats that have to be shaved due to the nature of the matting. There will be an additional $15 on up on top of the grooming price due to the severity of the matting if you decide to have us shave the mats out.
• Handling: Some pet will require extra time or extra hands due to old age, to help stand your pet up, or aggressive behavior. This starts at $20 and up and is on a case by case basis. The Paw Spa has no problem accommodating any needs your pet may have.

Appointment Cancellation/Late Pick-up Fees

• 48 Hour Cancellation Policy: If you need to cancel or reschedule your appointment please do so 48 hours in advance of your scheduled appointment to avoid the cancellation fee. If you cancel without just cause within 48 hours of your scheduled appointment, you "no-show," or do not have up to date vaccination records which forfeits your appointment, a $25 appointment cancellation fee will apply.
• Close of business late pick up fees: We respect your time and hope you respect ours. We hope you understand that like you, we have family, and plans after we leave work. We charge $2/minute for every minute you are late past close of business.
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Your pet is the star

 We reserve the right to photograph/video your pet for use in promotional material for                The Paw Spa.

Safety at The Paw Spa

We take the responsibly of caring for your pet very seriously. We have put into place safety steps to ensure their wellbeing.

CPR/First AID

Our entire staff has to take educational classes in order to work here. They must complete a First Aid/CPR every 2 years to ensure if an issue comes up they are equipped to handle it.

Certified Groomers

All of our Groomers have gone to extensive grooming school and receive continuing education during their employment at The Paw Spa. Some of our groomers compete in grooming contests around the country.

Grooming and Cleaning Supplies

All of the products that are used on the pets or a around them are all labeled as safe for pets. Our face wash is both hypo-allergic and tearless to ensure pets' eyes stay safe. We only use non-pesticide products on pets that have fleas. When working on a pet infested with fleas we spray around the table as we work on them and then bomb the salon after we close.

The cleaner we use kills staph, salmonella, E. coli, Methicillin-resistant Staphylococcus aureus, Bordetella bronchiseptica, canine distemper, feline picornavirus, infectious bovine rhinotracheitis, rabies, pseudorabies, streptococcus, canine parvovirus, viruses, bacteria, fungi, mold and mildew as it cleans, disinfects and deodorizes. Kennels and grates are clean after each pet. Tubs, tables, and floors are scrubbed daily.

Equipment

We use the best equipment on the market for the safety of our pets. Every single table in our salon has a Groomers helper which keeps dogs from spinning off the table. We use belly bands to help the older dogs stand and keeps them on the table. We have ramps to all our big tubs so dogs can walk up it and not have to jump. Each table we have is an electric so big dogs have a much easier time getting on them. Pets are never allowed to be left unattended in a tub or on table.

We kennel pets to keep them safe from the hazards of other pets. Some pets are ok with other pets but some are not so we kennel everyone that is in our care. This ensures we have noor injuries. Our kennels have a lock bar on them so pets cannot open the doors.

Heated Dryers

We have no heated kennel dryers or heated dryer boxes. We always have a staff member in the kennel/bathing room watching the pets